Privacy Policy

Last updated: 17 October 2026

 

Introduction

 

This Privacy Policy explains how Mendelek Solutions Pty Ltd (Mendelek Solutions, we, us or our) collects, holds, uses and shares personal information when you use our website, contact us or engage our property maintenance, construction, cleaning and grounds services.

 

 

Information We Collect

 

Depending on your enquiry or the services required, we may collect your name, organisation, phone number, email address, property address, service requirements, access instructions, correspondence, job photographs, and quote, invoice and payment records. Please provide only information relevant to the work.

 

Our website and its providers may also collect technical information such as IP address, browser and device details, pages visited and cookie data. Some technical information may be personal information if it identifies you or can reasonably be linked to you.

 

 

How We Collect and Use Information

 

We collect information through enquiries, website forms, email, phone calls, messages and service delivery. We may also receive relevant details from an authorised representative, support coordinator, property manager or other person arranging work on your behalf.

 

We use information to respond to enquiries, prepare quotes, arrange access and appointments, deliver and coordinate services, communicate about jobs, issue invoices, maintain business records, improve our website and services, and meet applicable legal obligations. If necessary details are not provided, we may be unable to quote, arrange access or carry out the requested service.

 

If you provide another person’s information, please ensure you have their permission or other lawful authority to do so.

 

 

Who We Share Information With

 

We may share relevant job information with employees, cleaners, tradespeople and subcontractors who need it to arrange or carry out the work. Where appropriate and authorised, we may communicate with support coordinators, support providers, property managers, owners or other representatives involved in the service.

 

We may also use website hosting, email, communications, accounting and other business service providers to handle information on our behalf. We limit sharing to what is reasonably needed for the purpose, or what is required or authorised by law. We do not sell or rent your personal information.

 

 

Participant and Sensitive Information

 

Where services involve support homes or participants, please avoid sending diagnoses, medical reports, NDIS numbers or other sensitive information unless it is necessary for the service. We only seek sensitive information where reasonably needed and with appropriate consent, unless collection is otherwise permitted or required by law.

 

Any participant, disability or health-related information we receive is used only for the relevant service or another lawful purpose. We limit access and sharing to people who need the information for that purpose, with appropriate consent or other lawful authority.

 

 

Job Photos and Public Use

 

We may take photographs relevant to assessing work, preparing quotes, recording property conditions, checking quality or documenting completed jobs. We take care to avoid unnecessary images of people, personal belongings, documents or other identifying details.

 

Permission to take or share a photograph for the job is separate from permission to use it publicly. We seek separate permission before publishing identifiable client, resident or property photographs on our website, social media or other marketing.

 

 

Storage, Security and Retention

 

Personal information may be held in electronic business records, email and other service systems, and in paper records where needed. We take reasonable steps to protect it from misuse, loss and unauthorised access, alteration or disclosure, and limit access to people who need it for their work. No online transmission or storage system can be guaranteed completely secure.

 

We retain information for as long as reasonably needed to handle enquiries, deliver services, maintain records, resolve disputes and meet applicable legal, accounting and insurance requirements. When it is no longer needed and retention is not required by law, we take reasonable steps to securely destroy or de-identify it.

 

 

Website Providers, Cookies and Overseas Handling

 

Our website is hosted on Wix. Wix and other website or embedded-service providers may use cookies and similar technologies for site operation, security, preferences and, where enabled, usage measurement. You can manage cookies through your browser and any cookie controls available on the website. Disabling cookies may affect some features.

 

Information handled by our technology providers may be processed or stored outside Australia. Wix identifies locations that may include the United States, Ireland, Israel, South Korea and Taiwan; the locations used depend on its service arrangements. Other providers may use different locations. Contact us if you would like more information about providers relevant to your enquiry.

 

Wix’s handling of information is described in its privacy policy at Wix Privacy Policy. External websites and services have their own privacy policies.

 

 

Accessing and Correcting Your Information

 

You can contact us using the details below to request access to, or correction of, personal information we hold about you. We may need to verify your identity or your authority to act for someone else before responding. We will consider your request under applicable law and explain if we cannot provide access or make a requested correction.

 

 

Privacy Questions and Complaints

 

If you are concerned about how we have handled personal information, please contact us and describe what happened, when it occurred and the outcome you are seeking. We will review the concern, make reasonable enquiries and respond within a reasonable period, keeping you informed if more time is needed.

 

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator, depending on the laws that apply to your complaint. Information about the OAIC is available at www.oaic.gov.au.

 

 

Updates to This Policy

 

We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be available on this page.

 

 

Contact Us

 

Mendelek Solutions Pty Ltd

 

For privacy enquiries, access or correction requests, or complaints, please contact:

 

Email: admin@mendeleksolutions.com

 

Phone: 0497 932 323

 

Sydney, NSW, Australia